Privacy Policy

PERSONA APP AI LLC, a Florida limited liability company (“Persona,” “we,” “us,” or “our”), operates personaapp.ai and its related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, use the Service, or communicate with us.

1. Information we collect

Depending on how you use the Service, we may collect:

• Information you provide: Your name, email address, business information, account details, and information you submit through forms, support requests, or other communications.
• Content you submit: Prompts, text, images, documents, and other materials you upload or provide, together with content generated through your use of the Service.
• Transaction information: Subscription details, billing contact information, and payment status. Where payments are available, payment information is handled by our payment processor under its own privacy policy.
• Device and usage information: IP address, browser type, device information, pages visited, interactions with the Service, referring pages, timestamps, and diagnostic logs.
• Connected-service information: Information you authorize us to access through integrations, limited to the permissions you grant and the functionality you use.

Please do not submit sensitive personal information, such as government identification numbers, health records, or financial account credentials, unless a feature expressly requests and supports that information.

2. How we use information

We use personal information to provide and operate the Service; create and manage accounts; process transactions; respond to requests; deliver requested outputs; troubleshoot problems; evaluate and improve functionality; prevent fraud and misuse; enforce our agreements; and comply with legal obligations.

We may also send service announcements and, where permitted by law, marketing communications. You can unsubscribe from promotional emails using the instructions in those emails. Administrative and transaction-related messages may continue.

3. AI processing

AI-powered features process the content you submit to generate responses or other outputs. Providing these features may involve transmitting that content to third-party AI providers.

Only submit information you are authorized to share and that is appropriate for processing through the Service.

4. Cookies and similar technologies

Cookies and similar technologies may be used to maintain sessions, remember preferences, protect the Service, and understand usage. You can manage cookies through your browser, although disabling certain cookies may affect functionality.

Where applicable law requires consent for particular tracking technologies, we will request that consent before using them.

5. How we disclose information

We may disclose information to:

• Service providers: Vendors supporting hosting, storage, AI processing, payments, customer support, communications, security, and any analytics described in this policy, as needed to perform those functions.
• Services you connect: Third-party services you choose to integrate with or direct us to share information with.
• Legal and security recipients: Authorities, advisers, or other parties when reasonably necessary to comply with law or valid legal process, protect rights and safety, or investigate fraud or abuse.
• Business transaction participants: Parties involved in a proposed or completed merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.
• Other recipients at your direction: Parties you authorize or ask us to share information with.

6. Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing the Service, meeting legal and accounting obligations, resolving disputes, and enforcing agreements. Retention depends on the type of information, the purpose of processing, account status, and applicable requirements. Deletion may be subject to limited retention in backups or records required by law.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.

7. Your choices and rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information; restrict or object to certain processing; withdraw consent; or opt out of certain data uses. Where applicable, you may also appeal a denied request or complain to a relevant supervisory authority.

To submit a request or appeal, contact hello@personaapp.ai. We may need to verify your identity and authority before responding. We will handle requests within applicable legal time limits. Withdrawing consent does not affect processing lawfully performed before withdrawal. We will not unlawfully discriminate against you for exercising applicable privacy rights.

8. International processing

We are based in the United States. Your information may be processed in the United States and other countries where our providers operate. Those countries may have different data protection laws from your country. Where required, we use appropriate safeguards for international transfers.

9. Children

The Service is intended for adults age 18 and older and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

10. Third-party services

The Service may link to third-party websites or allow integrations with other services. Their privacy practices are governed by their own policies. Review those policies before sharing information with them.

11. Changes to this policy

We may update this policy from time to time and will revise the effective date when we do. For material changes, we will provide additional notice or obtain consent where required by law.

12. Contact

PERSONA APP AI LLC
Florida, United States
Website: personaapp.ai
Email: hello@personaapp.ai